Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you accept returns?

All sales are final. Please ask all questions before buying and review photos carefully. And know that we take great care to ensure that you will love what you receive.

Why can't you accept returns?

All our items at GVS CARPET ship safely and securely from Bergama, Turkey. Return shipping cost and duty taxes are make return is extra cost for buyer and seller. Please ask all questions before buying and review photos carefully.

When will my order be shipped?

All order are shipping in 5 days.

How long will delivery take?

We ship via UPS and delivery time is 3-8 business days. All shipments are trackable will inform tracking number.

How secure is shopping in the Online Shop? Is my data protected?

Your information is private and safe with us. We’d never give your information to anyone.

Will I need to pay customs taxes?

All import duties, taxes and charges are the buyer’s responsibility and are not included in the sale price of items. Before purchasing please enquire with the customs office in your country to determine what additional cost may incur.

Send us an email